Quality control is our number one focus and is how we can deliver consistent results for our clients. We use a Quality Score Rating System (QSRS) proprietary ratings system developed and implemented by ABS to constantly monitor the performance of each cleaning crew using real and measurable factors.
Every cleaning crew is assigned a Quality Score Rating (from 1 – 5), which is assessed and updated monthly, based on the quality of service they provide to their current customers. Their QSR is based on real and measurable factors, including:
Client feedback and surveys
Account Retention Rates & Statistics
Crews are assigned new accounts based on their QSR, which not only motivates our providers, but ensures that our customers are matched with the best crew available.